Willow Tree - Home

26252

The Willow Tree Home figurine from the intimate range of Willow Tree figures. • Height: 22.0cm • Created by artist Susan Lordi • Hand crafted • Includes a sentiment card "Together, our family is home" The excitement and anticipation of awaiting a new arrival is a special time for a couple. Already loving this special little person they have yet to meet. This "Home" figurine from Willow Tree represents a time when a couple's house really becomes a home - with the miracle of creating their own family. Together, they will always love one another and as long as they have each other, they have a home! This lovely figurine is ideal for any expectant couple, to cherish this wonderful time in their lives. The range of Willow Tree ornaments is created by artist Susan Lordi who hand carves each original piece. All pieces cast from this original are hand painted in soft washed colours. Simplicity and lack of facial features signify these meaningful Willow ornaments. Expression is shown through gesture - a tilt of the head, placement of hands. Willow Tree figurines are representative of feelings and emotions we may wish to show to those close to us. They are known to bring comfort and joy and are meaningful to both the giver and the receiver. Each piece is boxed with a sentiment card inside, giving the title of the piece and what it represents.

Our Opening times

Our opening hours are Mon Till Sat 9am - 5:15pm

Click & Collect

Click and Collect is now available Monday Till Saturday 9am Till 5:15pm
All orders are available to collect from 1 hour after purchase.

Postage

Orders placed with us are dispatched 6 days per week, Monday – Saturday. Final standard postage is 2:30pm Mon-Fri and 11:30am Saturday. Final next day delivery postage is 12pm Mon-Thurs.

• __Standard Postage: (UK Only)__

Royal Mail 2^nd Class postage takes 2-3 working days. Orders placed before 2:30pm are dispatched same day. Please Note: Due to Covid-19, Royal Mail postage is operating slower than normal. Please allow up to 7 days for your order to arrive.

• __Next Day Delivery:(UK Only – Exclusions Apply)__

Orders placed before 12pm are eligible for next day Fedex delivery (Mon-Thurs). Orders placed after 12pm will be sent the next working day. Orders placed between 12pm on Thursdays and 12pm on Fridays will be delivered on the following Monday, no weekend deliveries. Orders placed from 12pm on Friday through until 12pm on Monday will be dispatched Monday and delivered Tuesday.

Exclusions from next day delivery are Highlands & Islands and Northern Ireland. All other areas of mainland Britain are covered next day by Fedex.

We have a 30-day return policy which means you have 30 days to request a return after receiving your order.

If you have any questions about your order or a return, you can always contact us first on 01294 274207 9am – 5pm Mon – Sat.

RETURNS

Items can be returned to us within the given 30-day period and can also be exchanged in store with proof of purchase. Returned items can be exchanged for a new item or a credit note given in exchange, to purchase an item at a later date.

The returned item must be in an unused condition with the original packaging intact to allow us to resell the item. Damage to the packaging or product out with the condition it was first sold may result in the return being subject to further scrutiny.

REFUNDS

We will send you a full refund for any product purchased online and properly returned by you in accordance with the terms of our online returns policy excluding:

1. A) Original delivery charges
2. B) Returns delivery charges

Please note: All returns will be processed as quickly as possible, within a maximum of 5 days from the date of receiving the return. If the item has been discounted you will be refunded only the discounted price charged.

Please Note: Items purchased online cannot be refunded in store. Items returned in store can be exchanged or swapped for a credit note for the value of your original purchase.

EXCLUSIONS

We have a few exclusions and the following products cannot be returned:

1. Any personalised product
2. Pierced products including earrings cannot be returned due to hygiene. 

HOW TO RETURN:

1. Complete the return form (Inside your parcel)
2. Pop it inside your parcel
3. Remove the original shipping label from the parcel containing your address.
4. On the front of your parcel, write:

Returns Department

Kaleidoscope Gifts

6 Bridgegate

Irvine

KA12 8BQ

1. Take your parcel to your local Post Office and send it back to us using a postal service of your choice (1^st class, 2^nd class etc).
2. Ask for a certificate of postage from the Post Office.

Please Note: Customers returning an item will be responsible for paying postage costs associated with returns under this policy. We will not be responsible for any items not reaching us. Proof of postage from the Post Office will help should any parcels go missing whilst in the postal system.

If any of your items are faulty or of sub-standard quality, we will refund the return postage costs.